Your Property Deserves
Sanctuary-Level Care

We offer flexible management agreements designed to protect owner interests without locking you into long-term commitments. Our standard contract operates on a month-to-month basis with 30 days' notice for either party. This structure exists because we are confident in our service quality—we do not need contractual locks to retain clients. The agreement clearly outlines commission rates, service inclusions, owner responsibilities, and termination procedures. We encourage every prospective owner to review the contract with their legal advisor before signing.

Transparency is central to our maintenance approach. You receive photo-documented inspection reports after every scheduled visit, plus immediate notification and photographic evidence of any issues requiring attention. Our owner dashboard includes a maintenance log with dates, descriptions, costs, and vendor details for every repair or service performed. Additionally, we conduct quarterly comprehensive inspections with full condition reports, ensuring you have complete visibility into your property's state regardless of your physical location.

Absolutely. Your property remains yours to enjoy whenever you wish. Simply block your desired dates through the owner portal with reasonable advance notice, and we coordinate around your schedule. Many owners reserve their Puerto Viejo properties during green season for personal retreats while maximizing rental income during peak months. There are no blackout restrictions, usage penalties, or limitations on personal access. We simply ask for coordination so we can manage guest expectations and cleaning schedules accordingly.

We implement multiple protection layers to minimize damage risk and handle incidents efficiently when they occur. Security deposits are collected on every booking, and we document property condition with photos before and after each stay. In the rare event of damage, we manage the entire claims process—from assessment and vendor coordination to platform claims and deposit retention. You are notified immediately with photographic evidence, repair estimates, and our recommended course of action. Our preventive measures, including guest screening and clear house rules, significantly reduce the likelihood of damage occurring.

Our commission is a percentage of gross rental revenue only—no flat fees, no setup costs, no marketing charges, no hidden expenses. The exact percentage depends on your property type, location, and service level selected, which we discuss transparently during your evaluation. Owner payments are processed monthly by the 10th of the following month, accompanied by a detailed financial statement showing all bookings, fees, expenses, and your net payout. International owners receive wire transfers; local owners may choose bank transfer or other arrangements.

No. Many of our property owners live abroad—in the United States, Canada, Europe, or elsewhere—and never visit Costa Rica during the management period. Our digital systems, including the owner portal, WhatsApp communication, and video call capabilities, keep you connected and informed regardless of your location. For initial onboarding, we can conduct virtual property tours if you cannot be present in person. Our entire operation is designed to serve international property owners who need reliable, professional management without requiring their physical presence.

Your property will be professionally listed across all major booking platforms including Airbnb, Booking.com, VRBO, and Expedia, plus our direct booking website that avoids platform commission fees. Each listing is optimized with professional photography, SEO-enhanced descriptions, and strategic pricing. We also maintain relationships with travel agents, corporate relocation services, and local tourism partners who generate direct referrals. Our multi-channel approach ensures maximum visibility while our calendar synchronization prevents double bookings across all platforms.

We ensure your property operates in full compliance with Costa Rican regulations for vacation rentals. This includes proper registration with ICT (Instituto Costarricense de Turismo), collection and remittance of applicable tourism taxes, and adherence to local municipal requirements. We provide documentation and reporting that supports your tax filing obligations, though we recommend consulting with a Costa Rican accountant for personalized tax advice. Our team stays current on regulatory changes affecting property owners in Puerto Viejo and the Limón province.

Your satisfaction is our priority, and our month-to-month contract structure reflects that confidence. If our service does not meet your expectations, you may terminate the agreement with 30 days' written notice—no penalties, no questions, no complications. We also conduct quarterly performance reviews with every owner to discuss results, address concerns, and adjust strategies. Our goal is to build long-term partnerships based on demonstrated value, not contractual obligation. To date, our owner retention speaks to the quality of service we deliver.

Getting started begins with a free, no-obligation property evaluation. Complete the consultation form on this page or contact us directly via WhatsApp or email. We schedule a property visit (or virtual tour for international owners) to assess your property's condition, location, amenities, and revenue potential. Within 48 hours, you receive a detailed management proposal including projected performance, our service recommendations, and fee structure. Upon agreement, our onboarding process takes 5-7 business days to complete photography, listing creation, and operational setup. Your property can be generating bookings within two weeks of saying yes.