Property Management
Built Around Your Goals

Management agreements are presented as part of each property's personalized proposal. The agreement outlines the services included, fees, owner responsibilities, management responsibilities, and applicable termination terms. We encourage every prospective owner to review the agreement carefully and obtain independent legal advice when appropriate.

Regular property inspections and photographic documentation help identify maintenance needs, monitor property condition, and keep owners informed. Relevant issues are communicated to the homeowner, and maintenance follow-up is coordinated according to urgency, property needs, and owner approval when required.

Yes. Owner use can be coordinated as part of the property's management plan. We work with each homeowner to organize personal-use dates while considering existing reservations, cleaning coordination, and the property's rental strategy.

If a property issue or possible guest-related damage is identified, we document the concern, communicate with the homeowner, and coordinate the appropriate next steps based on the circumstances, booking channel, property policies, and owner approval. Insurance or legal matters should be reviewed with the appropriate qualified professional when necessary.

Every property has different management requirements. Our proposals are customized based on the property's location, size, rental strategy, operational needs, and services required. The personalized management proposal provides a clear breakdown of services, fees, reporting, and applicable payment arrangements.

No. Property management can be coordinated with homeowners who are outside Costa Rica. Communication, reporting, property updates, and onboarding arrangements can be organized remotely when appropriate, while our locally based team coordinates the property's day-to-day needs in Puerto Viejo and Costa Rica's Southern Caribbean.

Our marketing strategy may include booking platforms, professional photography, social media content, direct promotion, SEO-focused listing optimization, and strategic partnerships relevant to each property. The specific channels used are selected according to the property's individual rental strategy and management needs.

Sanctuary can help coordinate property information and operational documentation with local accountants, attorneys, insurance professionals, or other qualified specialists when appropriate. Property owners remain responsible for obtaining professional tax, legal, regulatory, and insurance advice specific to their individual circumstances.

Any changes to services, notice requirements, or termination procedures are governed by the signed management agreement. These terms are reviewed with the homeowner as part of the proposal and contracting process so both parties understand their responsibilities before management begins.

Getting started begins with a complimentary property evaluation. We learn about your property, its current condition and setup, your goals, and the management services required. From there, we prepare a personalized management proposal and outline the recommended onboarding process and expected timeline for your home.