Maximize Your Investment
Without the Hassle

Property management fees in Costa Rica typically range from 20% to 35% of gross rental income, depending on the service level and property type. At Sanctuary Property Management, we offer competitive, transparent commission structures that align our success with yours. Our fees include comprehensive services: guest communication, cleaning coordination, maintenance management, listing optimization, and 24/7 support. We never charge hidden fees, setup costs, or marketing extras. During your free property evaluation, we provide a detailed breakdown of our fee structure and projected returns based on your specific property.

Vacation rental management in Puerto Viejo involves the complete administration of your property for short-term guest stays. Sanctuary handles everything: professional photography and listing creation across Airbnb, Booking.com, VRBO, and our direct booking platform; dynamic pricing optimization based on local demand; 24/7 guest communication in multiple languages; professional cleaning and linen services between stays; maintenance coordination with trusted local vendors; and detailed monthly financial reporting. We understand Puerto Viejo's unique seasonal patterns, local regulations, and the expectations of Caribbean coast travelers, allowing us to maximize both occupancy and guest satisfaction.

Absolutely. Your property remains yours to enjoy whenever you wish. Our owner portal allows you to block personal use dates with advance notice, and we coordinate around your schedule seamlessly. Many of our owners use their Puerto Viejo properties for personal vacations during low season while generating substantial rental income during peak periods. We recommend blocking your preferred dates early, especially during high-demand seasons (December through April), to ensure availability. There are no penalties or restrictions for personal use—this is your investment and your home.

Most Sanctuary-managed properties begin receiving bookings within 7 to 14 days of onboarding completion. Our streamlined setup process includes professional photography (completed within 48 hours), listing creation across all major platforms (24 hours), and immediate activation of our marketing channels. For properties in prime Puerto Viejo locations with strong amenities, first bookings often arrive within the first week. We also leverage our existing guest database and repeat visitor network to accelerate initial occupancy. During your onboarding, we provide a realistic revenue projection timeline based on your property's specific characteristics and current market conditions.

Sanctuary Property Management distinguishes itself through specialized local expertise, premium service standards, and technology-driven optimization. Unlike generalist managers, we focus exclusively on Puerto Viejo and Costa Rica's Caribbean coast, giving us unmatched market knowledge. Our average 95% occupancy rate and 4.9-star guest rating consistently outperform industry benchmarks. We provide true white-glove service: multilingual guest support, professional photography included, dynamic pricing technology, and transparent owner reporting. Additionally, our commission structure is performance-aligned with no setup fees, hidden charges, or long-term lock-in contracts. We earn your business every month through results.

Yes, comprehensive maintenance management is included in our service. We coordinate all aspects of property upkeep: preventive maintenance schedules, emergency repairs, appliance servicing, landscaping, pool maintenance, and seasonal preparations. Our established relationships with vetted local contractors in Puerto Viejo ensure quality work at fair prices. For repairs under a pre-agreed threshold, we handle authorization directly to prevent delays. For larger projects, we provide detailed estimates and recommendations for your approval. All maintenance activities are logged in your owner portal with photos, costs, and vendor details for complete transparency.

We require all managed properties to maintain appropriate vacation rental insurance coverage, and we assist owners in securing suitable policies through our insurance partners if needed. Additionally, we implement multiple protection layers: security deposit collection on all bookings, guest screening protocols, damage documentation with before/after photography, and platform-backed guarantees where available (Airbnb Host Guarantee, etc.). In the rare event of damage, we manage the entire claims process on your behalf. Our preventive approach—including detailed house rules, guest orientation, and regular property inspections—minimizes risk before issues occur.

Getting started is simple and begins with a free, no-obligation property evaluation. Contact us through the form below or via WhatsApp to schedule an assessment. We visit your property (or conduct a virtual tour for international owners), analyze its revenue potential, and provide a detailed management proposal within 48 hours. Upon agreement, our onboarding process takes 5-7 business days: professional photography, listing creation, platform activation, and operational setup. There are no upfront costs or long-term contracts. You can terminate with 30 days' notice if our service doesn't meet your expectations—though we're confident it will exceed them.