People, Properties,
And Purpose
Sanctuary Property Management was founded with one simple mission: to provide homeowners in Puerto Viejo and Costa Rica's Southern Caribbean with reliable, transparent, and personalized property management services.
Our team combines experience in hospitality, vacation rentals, guest relations, and real estate to protect your investment while maximizing your property's performance.
Every property receives a customized management strategy based on each owner's goals.
Built on Appreciation
For Place & People
Sanctuary Property Management & Realty was created from a genuine appreciation for Puerto Viejo and Costa Rica’s Southern Caribbean.
This region has a distinct culture, natural environment, pace of life, and connection to the land. Managing property here calls for a local, thoughtful, and respectful approach.
Sanctuary was created to offer homeowners a more personal style of property management, built around local presence, clear communication, reliable coordination, and genuine hospitality.
“We live and work in this community, and we believe every property should be managed with attention, communication, and respect for the people and place around it.”
Our approach combines local presence, professional property care, thoughtful presentation, responsive guest support, and organized day-to-day management.
The team brings professional experience across hospitality, vacation rentals, guest relations, property services, and marketing, helping shape a management approach adapted to each home and each homeowner’s individual goals.
Local presence, responsive guest care, professional property oversight, and trusted coordination across Puerto Viejo and Costa Rica’s Southern Caribbean.
Meet the Sanctuary Team
Our team brings together professional experience across hospitality, vacation rentals, guest relations, property management, real estate, operations, and client service. This combined background shapes a personalized, locally based approach to caring for each property and supporting homeowners and guests.
Professional Photo
Alexandra Holgerson
CEO & co-FounderAlexandra brings professional experience in hospitality, vacation rentals, guest relations, property management, hotel operations, reservation management, customer service, and real estate. Her background supports a personalized approach to homeowner communication, property care, and guest service, with an emphasis on transparency, attention to detail, and locally informed coordination.
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Janet Brogan
Luxury Hospitality & Guest ExperienceJanet brings extensive professional experience in luxury hospitality, guest experience, property operations, and business development. Her knowledge of Costa Rica and hospitality service supports thoughtful coordination for property owners and guests. She also works with local professionals, tour operators, and community partners to help create personalized experiences and reliable local connections.
Professional Photo
Chris Sammet
Strategy & Client RelationsChris supports the team through business strategy, client relations, planning, and a practical approach to organizational growth. His focus on communication, professionalism, and thoughtful decision-making contributes to clear owner relationships and the continued development of Sanctuary's management approach.
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Miles King
Operations & ManagementMiles supports operations, systems, planning, and continuous improvement within the team. His practical and detail-oriented approach helps organize day-to-day processes, strengthen internal coordination, and support consistent communication and service for property owners and guests.
“Local presence, professional expertise, and genuine care are at the heart of every relationship we build.”
Our Mission
& Vision
Our work is guided by a clear purpose: thoughtful property care, reliable communication, personalized owner support, and genuine hospitality rooted in Puerto Viejo and Costa Rica's Southern Caribbean.
Our Mission
To provide reliable, locally based property management through attentive care, clear communication, thoughtful coordination, and responsive guest support adapted to each property's needs and each homeowner's goals.
Our Vision
To build a respected property management company on Costa Rica's Southern Caribbean coast, known for personalized service, strong local relationships, professional care, and consistent communication with homeowners and guests.
Our Promise
To approach every property with care, every guest with genuine hospitality, and every homeowner relationship with transparency, respect, and dependable communication.
Thoughtful property care, honest management and hospitality rooted in local understanding.
Puerto Viejo · Southern CaribbeanWhy Sanctuary Exists
Sanctuary was created to offer a more personal, locally based approach to property management in Puerto Viejo and Costa Rica’s Southern Caribbean.
Our approach is centered on the value of local presence, personal care, clear communication, and thoughtful guest support. Property owners benefit from dependable coordination close to home, while guests benefit from service informed by the character, culture, and natural beauty of the region.
Sanctuary exists to bring both sides together through thoughtful property care, honest management, and hospitality rooted in local understanding.
For Property Owners
We support property owners through local oversight, clear communication, professional property care, thoughtful rental strategy, and reliable coordination adapted to each home and each homeowner’s individual goals.
For Guests
We support guest experiences that feel personal, comfortable, and connected to the Caribbean way of life. From clear pre-arrival communication to thoughtful local recommendations, our goal is to help guests feel welcomed and well supported throughout their stay.
Our
Approach
Sanctuary works through four connected areas: guest care, property operations, digital marketing, and thoughtful property oversight. Together, they create a personalized management approach built on local presence, communication, and professional care.
Hospitality First
Thoughtful communication and genuine hospitality help guests feel welcomed, informed, and supported throughout their stay.
Operational Care
We coordinate reservations, guest communication, property preparation, cleaning, maintenance follow-up, and trusted local providers according to the needs of each home.
Digital Marketing
Professional photography, listing optimization, social media content, digital promotion, and strategic online positioning are used to showcase each property's unique character across relevant booking and marketing channels.
Property Oversight
Regular property oversight, maintenance coordination, photographic documentation, and practical recommendations help identify needs and keep homeowners informed about the condition and ongoing care of their property.
Our Core
Values
These principles guide how we communicate, make decisions, and care for every property, owner, and guest.
Trust
We build trust through consistency, honesty, and follow-through.
Transparency
We believe owners should always understand how their property is performing, what is being done, and why.
Excellence
We pay attention to the details that shape a better guest experience and a better-managed home.
Hospitality
We treat every guest with warmth, respect, and the kind of care that reflects Costa Rica’s Caribbean spirit.
Local Knowledge
We are connected to Puerto Viejo’s rhythm, vendors, beaches, culture, and guest expectations.
Puerto Viejo &
The Southern Caribbean
Our locally based approach is shaped by an understanding of Puerto Viejo and the surrounding Southern Caribbean communities, including their beaches, culture, guest expectations, local services, and day-to-day realities of property care.
Puerto Viejo
A vibrant Caribbean town known for its culture, restaurants, beaches, surf, and relaxed atmosphere. Local knowledge helps us support owners and guests with practical, area-specific information.
Local HubManzanillo
A quieter coastal community surrounded by rainforest, beaches, and the Gandoca-Manzanillo Wildlife Refuge. Its location and natural setting shape a very distinct guest experience.
Nature & CoastCocles
A popular beach area close to Puerto Viejo, valued for its natural beauty, surf, and vacation-home setting. Its location makes it especially attractive to travelers looking for easy access to both beach and town.
Beach LifestylePunta Uva
A scenic coastal area known for calm coves, tropical surroundings, and a more secluded atmosphere. Understanding the character of the area helps inform thoughtful property positioning and guest recommendations.
Coastal RetreatLet's Talk About
Your Property
And Your Goals
Whether you are a property owner seeking professional management or a traveler looking for your perfect Caribbean retreat, we would love to hear from you. Every great partnership begins with a simple conversation.
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